NV Legal is a trading name of NV Legal Limited which is a company registered in England and Wales – registration number 08882330. A list of directors is available for inspection at its registered office which is; Kemp House, 160 City Road, London, EC1V 2NX,
This firm is authorised and regulated by the Solicitors Regulation Authority, details of the Solicitors’ Code of Conduct are available at www.sra.org.uk.
We aim to offer all our clients a friendly and efficient service, however, we do accept that from time to time clients may wish to express concern about the legal process or the service provided by our firm or our professional service providers. If for any reason you are unhappy with any aspect of your representation please make initial contact with the individual who has conduct of your case. Full contact details can be found on all communications sent to you by our firm.
If the fee earner is not able to resolve the matter to your satisfaction, or you consider it inappropriate to contact the individual, then we would ask that you contact Nick Davis (Managing Director) to discuss your concerns. He can be contacted via the main switchboard number or by email firstname.lastname@example.org or by letter to PO Box 2469, Watford WD18 1XN. The complaint will be dealt with in accordance with the firm’s complaints procedure which is detailed below.
The time frame for completion of the full complaints procedure is usually a maximum of eight weeks. All references to ‘days’ below are to Monday to Friday (business days). If at any point it is necessary for us to exceed our self-imposed timescales (due to delay in obtaining documents, staff commitments etc.) we will advise you and confirm the amended timescale.
If, for whatever reason, you feel unable to make the complaint personally we are able to accept complaints from another person but, in the absence of express verbal or written consent from you, we will not be able to discuss the details of your case with them. Our response will be directed, in writing, to you. You may wish to provide us with specific instructions to deal with another person in these circumstances.
On receipt of your complaint:
We allow ourselves 10 working days from receipt of your complaint to conclude the first stage of our investigation.
In both circumstances this process will be completed within 10 days of your resubmitted complaint.
We will inform you of the result of this review no later than two days following completion of stage 5. At this time we will write to you confirming our final position on your complaint and explaining our reasons. If our investigations find any need for change we will let you know what changes are planned any timescale for their implementation.
In exceptional circumstances we may alter the above time scales. If this is the case we will always inform you and explain why.
We do not make any charge to a client who wishes to use our complaints process
No-win, no-fee – What does it mean?
No-win, no-fee means that if NV Legal acts on your behalf to make a claim for compensation, there is no charge if the claim is unsuccessful. (This is sometimes known as a Conditional Fee Agreement.) In this way, you have the reassurance of knowing that you will NOT be faced with a bill if you receive no compensation.
When you approach us about your potential compensation claim, we will listen closely to your case before taking the decision to represent you. We will only decide to seek compensation for you if we judge there to be a reasonably good chance of success.
Can I claim?
If you have been injured in the past three years in an accident that was not your fault, you may have a claim for compensation. Please call 03330 112 732.
If you have been injured in the last two years through a criminal act that was not your fault, you may have a claim for compensation. Please call 03330 112 732.
If you have had an injury claim settled by a law firm in the past six years and you were not happy with the amount or advice you received, the medical evidence obtained on your behalf (if any) or the deductions made to your compensation claim, you may have a claim for further compensation. Please call 03330 112 732.