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GDPR Policy

GDPR Privacy notice

NV Legal takes the privacy and confidentiality of our clients extremely seriously and we follow a strict GDPR code of practice. This Privacy Notice explains the type of information we collect, why we collect it and how we use it.

NV Legal

Data is collected, processed and stored by NV Legal. We are a limited company, authorised and regulated by the Solicitors Regulation Authority (SRA). Any data which is processed is done so in compliance with the Data Protection Act and the EU General Data Protection Regulations.

Information we collect

We obtain information from several sources. These include:

  • You or your representatives
  • Information you have provided relating to someone else
  • Information passed to us by third parties such as doctors or insurance companies
  • Registers such as Companies House
  • Online enquiries
  • Engagement on our social media channels
  • Telephone or email
  • Reviews on social media or Google Reviews

Why we collect information

We need to collect certain information to enable us to provide suitable legal representation and some personal data is needed for us to complete legal proceedings. 

The information collected allows us to:

  • Compile and manage your case
  • Comply with UK laws and regulations
  • Liaise with additional professionals associated with the case e.g. doctors or insurance companies

How we use the information

Examples of the ways we could use your data include:

  • Identity confirmation
  • Confirm source of funds
  • Communicate with you
  • Obtain insurance policies on your behalf
  • Provide advice, conduct litigation, attend hearings or create documents
  • Analytics to improve our services
  • Complete a contract
  • For legitimate business purposes

Third parties

NV Legal will store your data, however, in some circumstances it may be necessary to share the information with third parties, such as:

  • Court or Tribunal
  • Third parties, their insurers and/or solicitors
  • Barristers
  • Non-legal experts (for advice)
  • Translators
  • Medical professionals (to obtain records)
  • Treating consultants
  • Insurance companies and underwriters
  • Employers

We will only share data with third parties for legitimate business reasons. We will never sell your data to third parties for financial gain.

Data storage

We store data in accordance with applicable laws. In some cases, we are legally obliged to store data for a pre-determined time frame. This complies with GDPR regulations and abides by HMRC rules. Data can be stored for:

  • The duration of your legal work
  • A minimum of six years from the closure of the case
  • Personal injury matters which involve lifetime awards, periodical payments or PI Trusts may be kept indefinitely

Marketing

If you agree to ‘opt in’ we may contact you for the purpose of direct marketing. This could include contacting you about our products or services. We will never pass on or sell your details to third parties for marketing purposes.

You may ‘opt out’ of marketing material at any time. There are several ways you can opt out of marketing:

  • Complete the contact form on our website nvlegal.co.uk
  • Email: ndavis@nvlegal.co.uk
  • Call: 03330 112732
  • Write to: NV Legal, PO Box 2469, Watford WD18 1XN
  • You may continue to receive communications for a short period after changing your preferences while our systems are fully updated.

Complaints

NV Legal Limited is committed to high quality legal advice and client care. If you are unhappy about any aspect of the service you have received, contact Nick Davis, Managing Director on 03330 112 732, email ndavis@nvlegal.co.uk or write to; NV Legal, PO Box 2469, Watford WD18 1XN

If the complaint specifically involves Nick Davis, the matter may need to be raised with the Legal Ombudsman (details below), however, please contact us in the first instance to allow us to attempt to resolve matters.

We have a complaint’s procedure in place which details how we handle complaints, this is available upon request. We have eight weeks to consider your complaint. If we have not resolved it within this time you may complain to the Legal Ombudsman.

This can include a complaint about your bill. You may also have the right to object to the bill by making a complaint to the Legal Ombudsman and/or by applying to the Court for an assessment of the bill under Part III of the Solicitors Act 1974. If all or part of the bill remains unpaid NV Legal may be entitled to charge interest.

If you are not satisfied with our handling of your complaint you can ask the Legal Ombudsman to consider it. Normally, you will need to bring a complaint to the Legal Ombudsman within six months of receiving a final written response from us about your complaint or within a year of the act or omission about which you are complaining.

Legal Ombudsman

PO Box 8606

Wolverhampton

WV1 9WJ

0300 555 0333

enquiries@legalombudsman.org.uk

www.legalombudsman.org.uk

Your rights

Under GDPR, you are entitled to access the personal data we hold on you. To update or delete your personal data we will ask you to verify your identity.

You may ask us to correct any information which we hold about you which is inaccurate, and you may ask us to delete any personal information which we hold about you.

Contact ndavis@nvlegal.co.uk to request/amend or delete any data held by NV Legal. 

Amending this policy

This policy may be amended at any time. Any changes can be accessed via this webpage and where necessary you will be notified of amendments via the news section at www.nvlegal.co.uk

For more information contact on issues raised in this document please contact Nick Davis:

  • Email: ndavis@nvlegal.co.uk
  • Call: 03330 112732
  • Write to: NV Legal, PO Box 2469, Watford WD18 1XN