GDPR Privacy notice
NV Legal takes the privacy and confidentiality of our clients extremely seriously and we follow a strict GDPR code of practice. This Privacy Notice explains the type of information we collect, why we collect it and how we use it.
Data is collected, processed and stored by NV Legal. We are a limited company, authorised and regulated by the Solicitors Regulation Authority (SRA). Any data which is processed is done so in compliance with the Data Protection Act and the EU General Data Protection Regulations.
Information we collect
We obtain information from several sources. These include:
Why we collect information
We need to collect certain information to enable us to provide suitable legal representation and some personal data is needed for us to complete legal proceedings.
The information collected allows us to:
How we use the information
Examples of the ways we could use your data include:
NV Legal will store your data, however, in some circumstances it may be necessary to share the information with third parties, such as:
We will only share data with third parties for legitimate business reasons. We will never sell your data to third parties for financial gain.
We store data in accordance with applicable laws. In some cases, we are legally obliged to store data for a pre-determined time frame. This complies with GDPR regulations and abides by HMRC rules. Data can be stored for:
If you agree to ‘opt in’ we may contact you for the purpose of direct marketing. This could include contacting you about our products or services. We will never pass on or sell your details to third parties for marketing purposes.
You may ‘opt out’ of marketing material at any time. There are several ways you can opt out of marketing:
NV Legal Limited is committed to high quality legal advice and client care. If you are unhappy about any aspect of the service you have received, contact Nick Davis, Managing Director on 03330 112 732, email email@example.com or write to; NV Legal, PO Box 2469, Watford WD18 1XN
If the complaint specifically involves Nick Davis, the matter may need to be raised with the Legal Ombudsman (details below), however, please contact us in the first instance to allow us to attempt to resolve matters.
We have a complaint’s procedure in place which details how we handle complaints, this is available upon request. We have eight weeks to consider your complaint. If we have not resolved it within this time you may complain to the Legal Ombudsman.
This can include a complaint about your bill. You may also have the right to object to the bill by making a complaint to the Legal Ombudsman and/or by applying to the Court for an assessment of the bill under Part III of the Solicitors Act 1974. If all or part of the bill remains unpaid NV Legal may be entitled to charge interest.
If you are not satisfied with our handling of your complaint you can ask the Legal Ombudsman to consider it. Normally, you will need to bring a complaint to the Legal Ombudsman within six months of receiving a final written response from us about your complaint or within a year of the act or omission about which you are complaining.
PO Box 8606
0300 555 0333
Under GDPR, you are entitled to access the personal data we hold on you. To update or delete your personal data we will ask you to verify your identity.
You may ask us to correct any information which we hold about you which is inaccurate, and you may ask us to delete any personal information which we hold about you.
Contact firstname.lastname@example.org to request/amend or delete any data held by NV Legal.
Amending this policy
This policy may be amended at any time. Any changes can be accessed via this webpage and where necessary you will be notified of amendments via the news section at www.nvlegal.co.uk
For more information contact on issues raised in this document please contact Nick Davis: